Glossary entry (derived from question below)
French term or phrase:
aiguillage par habiletés
English translation:
call routing according to service
Added to glossary by
Yolanda Broad
Apr 25, 2003 16:43
21 yrs ago
3 viewers *
French term
aiguillage par habiletés
French to English
Tech/Engineering
Telecom(munications)
telephony
I know that aiguillage is switching (the context is telephone switching in a call centre), but I don't know how to translate "par habiletés". Can anyone help? Thanks
Proposed translations
(English)
2 +1 | "call routing according to service" | Tony M |
4 | referral by skills | ntouzet (X) |
3 | switching/directing according to the capabilities/skills | Francis MARC |
Proposed translations
+1
1 day 16 hrs
Selected
"call routing according to service"
Just an idea — I think this is meaning that incoming calls (from customers etc.) are transferred to the most appropriate person to deal with them — accounts department, techncial department, sales departement etc.
The exact translation of 'habiletés' will probably depedn on exactly what these depts. or people are, and are claled, in the particular organisation
The exact translation of 'habiletés' will probably depedn on exactly what these depts. or people are, and are claled, in the particular organisation
4 KudoZ points awarded for this answer.
Comment: "This is the response I've gone for (it was what I had been thinking of putting, but I really wasn't sure); thanks very much for the help."
4 mins
switching/directing according to the capabilities/skills
according to the specific competence of the available phone operators
13 hrs
referral by skills
Centre d'aiguillage pour la formation des adultes, Phase II: la transmission de l'expertise d'aiguillage en Ontario
Phase one of the project consisted of developing an implementation model of a common referral service for adult training, as a one-stop service centre to serve the entire Prescott-Russell area.
Phase one of the project consisted of developing an implementation model of a common referral service for adult training, as a one-stop service centre to serve the entire Prescott-Russell area.
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