Glossary entry (derived from question below)
Greek term or phrase:
πελατοκεντρικότητα
English translation:
customer centric, client orientation, customer orientation, client focus
Added to glossary by
Angeliki Papadopoulou
Oct 12, 2006 12:21
17 yrs ago
5 viewers *
Greek term
Greece
Αγγλικά σαν τη μητρική μου γλώσσα
Native in: Greek 
, English
Works in: English to Greek, Greek to English
πελατοκεντρικότητα
Greek to English
Other
Management
company regulations
περιορίζεται στο να υποστηρίζει ......... μόνο προϊόντα και να προσδίδει πελατοκεντρικότητα στα συστήματα πληροφορικής
Proposed translations
(English)
| 4 +2 | customer centricity |
Ioanna Karamanou
|
| 5 +9 | client-orientation |
Vicky Papaprodromou
|
| 5 +6 | a customer-orientation |
Nadia-Anastasia Fahmi
|
| 4 +1 | client focus |
Assimina Vavoula
|
Proposed translations
+2
4 mins
Ioanna Karamanou
United States
United States
Native in Greek
&
English
Works in field
United States
Native in: English , Greek
Works in: Greek to English, English to Greek, English, and 5 more.
Related KudoZ points
:
12
Selected
customer centricity
or customer-centric support/products etc.
Peer comment(s):
| agree |
Nadia-Anastasia Fahmi
: Και γι' αυτό υπάρχουν οι περισσότερες αναφορές: http://www.google.com/search?sourceid=navclient-ff&ie=UTF-8&...
2 mins
|
| agree |
Betty Revelioti
22 hrs
|
4 KudoZ points awarded for this answer.
Comment: "Νομίζω αυτό ταιριάζει καλύτερα. Thanks guys!"
+9
2 mins
Vicky Papaprodromou
Greece
Greece
Native in Greek
Greece
hellenic wings in translation
Native in: Greek 
Works in: English to Greek, Greek to English
Related KudoZ points
:
28
client-orientation
Peer comment(s):
| agree |
Sokratis VAVILIS
: or "client-oriented"if it feets better
1 min
|
|
Eυχαριστώ, Σωκράτη.
|
|
| agree |
Nadia-Anastasia Fahmi
: ΧΑΧΑΧΑΧΑΧΑ, γουστάρω συγχρονισμό!
2 mins
|
|
Ε, ναι, έτσι πάνε αυτά.:-)
|
|
| agree |
Nick Lingris
: http://en.wikipedia.org/wiki/Customer_orientation Και να σβήσετε τα ενωτικά, άντε!
3 mins
|
|
Εκεί που είναι δεν σβήνονται. Kαι customer & client, βεβαίως, αλλά δεν προλάβαινα να φλυαρήσω.
|
|
| agree |
Assimina Vavoula
4 mins
|
|
Ευχαριστώ, Μίνα.
|
|
| agree |
Ioanna Karamitsa
: Επιτέλους βλέπω τα μουτράκια σου ζουζούνα!!!
24 mins
|
|
Χαχαχαχα... γιατί, σου έλειψα;
|
|
| agree |
Daphne Theodoraki
: Με γειά και τη φωτογραφία με τα ωραία χρώματα :-)
38 mins
|
|
Ευχαριστώ, Δαφνούλι. Μια φωτογραφία πρόσφατη κι αυτή χρειάστηκε να τη σκανάρω 10 φορές.:-)
|
|
| agree |
flipendo
3 hrs
|
|
Ευχαριστώ, Ελευθερία.
|
|
| agree |
Betty Revelioti
22 hrs
|
|
Ευχαριστώ, Μπέττυ.
|
|
| agree |
Tessy_vas
1 day 6 hrs
|
|
Τhanks, Tessy!
|
+1
3 mins
Assimina Vavoula
Greece
Greece
Native in Greek
Greece
LEGAL, EU, CORPORATE TRANSLATIONS
Native in: Greek
Works in: French to Greek, Greek to French, English to Greek, and 3 more.
client focus
to be continued... for references...
--------------------------------------------------
Note added at 6 mins (2006-10-12 12:27:10 GMT)
--------------------------------------------------
http://www.kba.de/Dresden/Zertifizierung/client.htm
http://careers-carrieres.nrc-cnrc.gc.ca/careers/jobpost.nsf/...
--------------------------------------------------
Note added at 6 mins (2006-10-12 12:27:43 GMT)
--------------------------------------------------
Management Services - Client Focus
Client Focus: Bringing excellence to internal or external clients by focusing efforts on discovering and meeting their needs.
Level 1
Responds to client needs
* Responds effectively to client needs.
* Works to satisfy client and organizational expectations.
* Explains basic procedures, policies and practices to clients.
* Responds to client requests in a professional and helpful manner.
Level 2
Builds positive client relations
* Helps clients to clearly define their needs and objectives.
* Identifies benefits for the clients, looks for ways to add value.
* Contacts clients to follow up on services, solutions or products to ensure that their needs have been correctly and effectively met.
* Maintains ongoing communications with clients.
* Seeks to understand issues from the client’s perspective.
* Clearly presents risks and liabilities to client.
* Balances client requests with other priorities or constraints.
* Works with clients to find points of compromise.
Level 3
Evaluates and adapts to client needs
* Helps clients match their needs with existing services, solutions or products.
* Implements effective mechanisms to deliver services, solutions and products.
* Seeks out and involves clients or prospective clients in assessing products or services to determine ways to improve these.
* Adapts services, products or solutions to meet client needs.
* Monitors and evaluates client service progress and results.
Level 4
Fosters a client-focused culture
* Strategically evaluates opportunities for new client relationships.
* Recommends/determines strategic business direction to meet projected needs of clients.
* Influences clients/market by promoting products or services and their value to the client.
* Develops creative and innovative ways of meeting clients’ needs.
* Develops service standards taking into consideration client needs.
--------------------------------------------------
Note added at 8 mins (2006-10-12 12:29:53 GMT)
--------------------------------------------------
http://www.financialcareers.gov.ab.ca/competencies/client_fo...
--------------------------------------------------
Note added at 9 mins (2006-10-12 12:30:32 GMT)
--------------------------------------------------
http://www.mellon.com/aboutmellon/clientfocus.html
--------------------------------------------------
Note added at 10 mins (2006-10-12 12:31:47 GMT)
--------------------------------------------------
http://www.dest.gov.au/archive/highered/occpaper/99C/chapt5....
http://eric.ed.gov/ERICWebPortal/Home.portal?_nfpb=true&_pag...
--------------------------------------------------
Note added at 11 mins (2006-10-12 12:32:38 GMT)
--------------------------------------------------
http://www.coxegroup.com/articles/embrace.html
etc...
--------------------------------------------------
Note added at 6 mins (2006-10-12 12:27:10 GMT)
--------------------------------------------------
http://www.kba.de/Dresden/Zertifizierung/client.htm
http://careers-carrieres.nrc-cnrc.gc.ca/careers/jobpost.nsf/...
--------------------------------------------------
Note added at 6 mins (2006-10-12 12:27:43 GMT)
--------------------------------------------------
Management Services - Client Focus
Client Focus: Bringing excellence to internal or external clients by focusing efforts on discovering and meeting their needs.
Level 1
Responds to client needs
* Responds effectively to client needs.
* Works to satisfy client and organizational expectations.
* Explains basic procedures, policies and practices to clients.
* Responds to client requests in a professional and helpful manner.
Level 2
Builds positive client relations
* Helps clients to clearly define their needs and objectives.
* Identifies benefits for the clients, looks for ways to add value.
* Contacts clients to follow up on services, solutions or products to ensure that their needs have been correctly and effectively met.
* Maintains ongoing communications with clients.
* Seeks to understand issues from the client’s perspective.
* Clearly presents risks and liabilities to client.
* Balances client requests with other priorities or constraints.
* Works with clients to find points of compromise.
Level 3
Evaluates and adapts to client needs
* Helps clients match their needs with existing services, solutions or products.
* Implements effective mechanisms to deliver services, solutions and products.
* Seeks out and involves clients or prospective clients in assessing products or services to determine ways to improve these.
* Adapts services, products or solutions to meet client needs.
* Monitors and evaluates client service progress and results.
Level 4
Fosters a client-focused culture
* Strategically evaluates opportunities for new client relationships.
* Recommends/determines strategic business direction to meet projected needs of clients.
* Influences clients/market by promoting products or services and their value to the client.
* Develops creative and innovative ways of meeting clients’ needs.
* Develops service standards taking into consideration client needs.
--------------------------------------------------
Note added at 8 mins (2006-10-12 12:29:53 GMT)
--------------------------------------------------
http://www.financialcareers.gov.ab.ca/competencies/client_fo...
--------------------------------------------------
Note added at 9 mins (2006-10-12 12:30:32 GMT)
--------------------------------------------------
http://www.mellon.com/aboutmellon/clientfocus.html
--------------------------------------------------
Note added at 10 mins (2006-10-12 12:31:47 GMT)
--------------------------------------------------
http://www.dest.gov.au/archive/highered/occpaper/99C/chapt5....
http://eric.ed.gov/ERICWebPortal/Home.portal?_nfpb=true&_pag...
--------------------------------------------------
Note added at 11 mins (2006-10-12 12:32:38 GMT)
--------------------------------------------------
http://www.coxegroup.com/articles/embrace.html
etc...
Peer comment(s):
| agree |
Nadia-Anastasia Fahmi
: Πάρε και αναφορές που βαριέσαι που ζεις: http://www.google.com/search?hl=el&rls=GGGL,GGGL:2006-34,GGG...
2 mins
|
|
Να'σαι καλά... Πνίγομαι, μωρέ... Να ακολουθούν οι αναφορές...
|
+6
2 mins
Nadia-Anastasia Fahmi
Greece
Greece
Native in Greek
&
English
Works in field
Greece
Quality Results & Respect of Deadlines
Native in: Greek (Variant: Modern) , English (Variants: UK, US)
Works in: English to Greek, Greek to English
a customer-orientation
http://www.google.com/search?sourceid=navclient-ff&ie=UTF-8&...
--------------------------------------------------
Note added at 18 mins (2006-10-12 12:39:54 GMT) Post-grading
--------------------------------------------------
H ΙΝΤΡΑΚΟΜ το λέει "customer-centric"
The Project was awarded to a consortium of companies headed by INTRACOM IT SERVICES and constitutes one of the largest projects ever implemented in the Balkans and the Mediterranean area. The Bank's new IT application environment was based on INTRACOM IT SERVICES' PROFITS® Universal Banking System, offering extensive customer-centric functionality and new product design features.
http://www.intracom.gr/intracom_it_services/en/company/profi...
--------------------------------------------------
Note added at 54 mins (2006-10-12 13:15:41 GMT) Post-grading
--------------------------------------------------
ή/και "customer oriented approach" που λέει η Αναστασία και μ' αρέσει περισσότερο απ' όλα.
--------------------------------------------------
Note added at 18 mins (2006-10-12 12:39:54 GMT) Post-grading
--------------------------------------------------
H ΙΝΤΡΑΚΟΜ το λέει "customer-centric"
The Project was awarded to a consortium of companies headed by INTRACOM IT SERVICES and constitutes one of the largest projects ever implemented in the Balkans and the Mediterranean area. The Bank's new IT application environment was based on INTRACOM IT SERVICES' PROFITS® Universal Banking System, offering extensive customer-centric functionality and new product design features.
http://www.intracom.gr/intracom_it_services/en/company/profi...
--------------------------------------------------
Note added at 54 mins (2006-10-12 13:15:41 GMT) Post-grading
--------------------------------------------------
ή/και "customer oriented approach" που λέει η Αναστασία και μ' αρέσει περισσότερο απ' όλα.
Peer comment(s):
| agree |
Nick Lingris
2 mins
|
|
:-)
|
|
| agree |
Assimina Vavoula
3 mins
|
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:-)
|
|
| agree |
Vicky Papaprodromou
11 mins
|
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:-)
|
|
| agree |
Daphne Theodoraki
: χωρίς ενωτικό, όπως λέει κι ο Νίκος
39 mins
|
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Έτσι το βρήκα, Δάφνη μας, έτσι το έγραψα χωρίς να το πολυσκεφτώ από τον φόρτο εργασίας. Τεσπά, σ' ευχαριστώ και καλή συνέχεια :-)
|
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| agree |
Anastasia Balta
: ή customer-oriented approach
44 mins
|
|
Και αν σου πω πως αυτό μ' αρέσει περισσότερο απ' όλα. Κρίμα που έκλεισε η ερώτηση και δεν μπόρεσες να δώσεις απάντηση. Το πρόσθεσα στα σχόλιά μου. Ευχαριστώ :-)
|
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| agree |
Betty Revelioti
22 hrs
|
|
Ευχαριστώ, Μπεττουλίνι μας. Καλό Σ/Κ!
|
Discussion
Δυστυχώς η λέξη βρίσκεται στο τέλος μιας πρότασης bullet: Η εισαγωγή ενιαίας πλατφόρμας λογισμικού η οποία παρά την πάροδο σημαντικού χρονικού διαστήματος περιορίζεται... το υπόλοιπο σας το έδωσα!
Λίνα