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Tkt support
Αποστολέας σε συζήτηση: Helena Grahn
Helena Grahn
Helena Grahn  Identity Verified
Ηνωμένο Βασίλειο
Local time: 08:43
Αγγλικά σε Πορτογαλικά
+ ...
Mar 7, 2017

I do not use that option very often however i have noticed you used to be much faster in replying open tkts. It is just taking a long time for the tkt to be assigned and to get a reply.
 
Jared Tabor
Jared Tabor
Local time: 04:43
ΠΡΟΣΩΠΙΚΟ ΙΣΤΟΤΟΠΟΥ
Thanks Helena Mar 7, 2017

Hello Helena,

Response time can vary, depending on the time of day, how many support requests are coming in, the nature of the issue, etc. At the moment, about half of support issues are closed in under eight hours, so there is room for improvement. I see you put in a support request today; I'll make sure it gets assigned and addressed. Thanks!

Jared
 
Andrew Hunt
Andrew Hunt  Identity Verified
Ηνωμένο Βασίλειο
Local time: 08:43
Πορτογαλικά σε Αγγλικά
+ ...
TECHNICAL SUPPORT? Mar 2, 2021

Jared good morning,

I know I am in the wrong place for this but can u tell me how I can speak to someone physical (e-mail?) instead of those annoying FAQs? Ive tried all over the place on the Proz site and Google to no success - OK probably user incompetence on my behalf!

I posted a terminology request a week or two ago and am being requested to grade the answer but when I click into the box to give acceptance to the person it is totally inactive and nothing happens - ... See more
Jared good morning,

I know I am in the wrong place for this but can u tell me how I can speak to someone physical (e-mail?) instead of those annoying FAQs? Ive tried all over the place on the Proz site and Google to no success - OK probably user incompetence on my behalf!

I posted a terminology request a week or two ago and am being requested to grade the answer but when I click into the box to give acceptance to the person it is totally inactive and nothing happens - this has been going on for nearly a week now??

Andrew Hunt ▲ Collapse
 
Sheila Wilson
Sheila Wilson  Identity Verified
Ισπανία
Local time: 08:43
Μέλος από 2007
Αγγλικά
+ ...
Help Centre Mar 2, 2021

Andrew Hunt wrote:
can u tell me how I can speak to someone physical (e-mail?) instead of those annoying FAQs?

What you need is in the Help Centre, here: https://go.proz.com/help If you click on "Submit a Support Request", you'll be able to send your email to site staff.
 


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