Translation - art & business » Money matters »
How to invoice if hours requested is more than acually needed/used
Thread poster: nini24
nini24
nini24
United States
Local time: 12:21
English to Chinese
+ ...
Aug 26, 2022

What should you invoice if the deposition ended earlier (10am-2pm) than anticipated (10am-7pm)? should you charge the entire time indicated on the P.O. 10am-7pm?

Thank you for your help.
 
Jean Lachaud
Jean Lachaud  Identity Verified
United States
Local time: 13:21
English to French
+ ...
Full time Aug 26, 2022

You made yourself unavailable for the duration requested by the customer, thus unable to accept other assignments.

I would bill the customer for the time agreed upon.

J L

Yolanda Broad
nini24
Arabic & More
Ines Radionovas-Lagoutte, PhD
Christopher Schröder
Wolfgang Schoene
Robert Forstag
 
Joakim Braun
Joakim Braun  Identity Verified
Sweden
Local time: 19:21
German to Swedish
+ ...
Depends Aug 27, 2022

Is this a one-off customer that you never expect to hear from again?
Was time-consuming travel involved?
Is the hourly fee good or bad?

Factors like that could influence the decision.

If you've refused other work in order to do this assignment, invoicing the entire timeframe isn't unreasonable. Still I think I would generally invoice the hours worked, and charge it to experience. Being fair in this way is sometimes remembered.
Next time, agree with the... See more
Is this a one-off customer that you never expect to hear from again?
Was time-consuming travel involved?
Is the hourly fee good or bad?

Factors like that could influence the decision.

If you've refused other work in order to do this assignment, invoicing the entire timeframe isn't unreasonable. Still I think I would generally invoice the hours worked, and charge it to experience. Being fair in this way is sometimes remembered.
Next time, agree with the customer beforehand how to handle this situation. ▲ Collapse


Christopher Schröder
philgoddard
 


To report site rules violations or get help, contact a site moderator:

Moderator(s) of this forum
Jorge Rodrigues[Call to this topic]
Andriy Bublikov[Call to this topic]
Rita Pang[Call to this topic]
James Heppe-Smith[Call to this topic]

You can also contact site staff by submitting a support request »

How to invoice if hours requested is more than acually needed/used







Trados Business Manager Lite
Create customer quotes and invoices from within Trados Studio

Trados Business Manager Lite helps to simplify and speed up some of the daily tasks, such as invoicing and reporting, associated with running your freelance translation business.

More info »
Protemos translation business management system
Create your account in minutes, and start working! 3-month trial for agencies, and free for freelancers!

The system lets you keep client/vendor database, with contacts and rates, manage projects and assign jobs to vendors, issue invoices, track payments, store and manage project files, generate business reports on turnover profit per client/manager etc.

More info »